At U-Digital Marketplace, customer satisfaction is important to us. However, because we sell digital products that are instantly accessible after purchase, our refund policy is different from traditional product returns. Please read carefully.
1. General Rule
All sales of digital products are considered final and non-refundable once the item has been downloaded.
By purchasing, you agree that you cannot request a refund simply because:
- You changed your mind.
- The item is no longer needed.
- You purchased the wrong item by mistake.
2. When Refunds May Be Approved
Refunds may be issued in the following exceptional cases:
- Duplicate Purchase: You accidentally bought the same product more than once.
- Technical Issues: The product is defective, broken, or not as described and the author/vendor cannot fix it within a reasonable timeframe.
- Unauthorized Purchase: If fraud or payment error occurred (subject to investigation).
- Product Misrepresentation: If the product description, preview, or demo is significantly misleading compared to the actual item.
3. Non-Refundable Situations
Refunds will not be granted if:
- You do not have the required software, skills, or system to use the product.
- The item was downloaded and used but does not meet your expectations.
- The issue arises from incompatibility caused by your system or setup.
- You request a refund after extended use of the product.
4. Subscription Refunds
- Monthly Subscriptions: Refunds are not available once the subscription has been billed. You may cancel anytime to stop future billing.
- Annual Subscriptions: Refunds may be requested within 7 days of purchase, provided no downloads have been made. After that, subscriptions are non-refundable.
5. Requesting a Refund
To request a refund:
- Contact our support team at info@u-digitalmarketplace.com.
- Provide your order ID, product name, and reason for the request.
- We will review your request and respond within 5–7 business days.
6. Vendor Refund Responsibility
- Vendors/authors must cooperate with U-Digital Marketplace to resolve disputes.
- If a product is proven defective or misrepresented, vendors may be required to fix the issue or issue a refund.
- U-Digital Marketplace reserves the right to make the final decision in refund disputes.
7. Chargebacks
- If a buyer initiates a chargeback without contacting us first, their account may be suspended.
- Fraudulent chargebacks will be contested with evidence.
8. Policy Updates
We may update this Refund Policy at any time. Changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
For refund-related inquiries, please contact us:
📧 info@u-digitalmarketplace.com
🌐 www.u-digitalmarketplace.com
